![]() TOTALLY RELIABLE DELIVERY SERVICE GLITCHES SOFTWAREThe push for new case management software also forms part of the Ontario government’s overall Major Applications Portfolio Strategy (MAPS). The Auditor General noted several key concerns with the administration of both social assistance programs including issues determining appropriate financial eligibility long delays in issuing program eligibility decisions and a lack of internal accountability controls in SDMT. The SSSMP was developed in part to address concerns raised by the Auditor General in 2009 audits of the Ontario Disability Support Program and Ontario Works. It is viewed by the ministry as a modern and flexible alternative to the previous case management system, Service Delivery Model Technology (SDMT). In November 2009, the ministry launched the Social Services Solutions Modernization Project (SSSMP) to “enhance the delivery of social assistance through technology and business renewal.” The centerpiece of this project is the Social Assistance Management System (SAMS), a common case management platform for the Ontario Disability Support Program (ODSP) and Ontario Works (OW).Īs conceived by the Ministry of Community and Social Services, SAMS is intended to streamline business processes and increase efficiency in social assistance service delivery province-wide. Social Services Solutions Modernization Project (SSSMP) This number includes 448,515 beneficiaries of the Ontario Disability Support Program and 446,537 beneficiaries of the Ontario Works program. In Ontario there are 895,052 beneficiaries of social assistance. OPSEU also represents approximately 200 front-line workers who deliver the Ontario Works (OW) program in Lanark County, Leeds and Grenville, Lennox and Addington, Hastings, Grey County and Timmins. OPSEU represents approximately 2,000 front-line staff working in the Ontario Disability Support Program (ODSP) and the Assistance for Children with Severe Disabilities Program (ACSD). OPSEU members work in a variety of sectors including the Ontario Public Service, community agencies, colleges, hospitals, the Ontario Liquor Control Board, municipal offices, school boards and mental health services. The Ontario Public Services Employees Union (OPSEU) represents 130,000 public service workers across the province of Ontario. Your titanic efforts to mitigate the impacts for the nearly 900,000 beneciaries of social assistance are nothing short of incredible. The truth is, without the continued dedication of OPSEU members working in the ODSP, OW and ASCD programs, this disaster would have been much worse. It is not intended to be a comprehensive assessment of all of the problems with SAMS, but instead is intended to capture the key issues and themes and raise some concerns with the way the ministry has handled this completely unacceptable situation. ![]() OPSEU has compiled a report which speaks to some of the known costs of SAMS, both monetary and human. To date, SAMS continues to be a nightmare for front-line workers and recipients of provincial and municipal social assistance supports. It has been more than five months since the Ministry of Community and Social Services launched the deeply flawed Social Assistance Management Sytem (SAMS) in November 2014.
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